Information / FAQ

Find quick answers to your questions below…

 

FAQ

Documents

Third Party Products

Product Information

Service and Support

Contact Information

Using This Website

Related Websites

FAQ

What is the NASPO ValuePoint Cooperative Purchasing Organization and How Does It Work?
NASPOValuePoint.com describes the NASPO ValuePoint Cooperative Purchasing Organization as follows: ‘NASPO ValuePoint is a unified, nationally focused cooperative alliance aggregating the demand of all 50 states, the District of Columbia and the organized US territories, their political subdivisions and other eligible entities, spurring best, innovation and competition in the marketplace. The NASPO ValuePoint Cooperative Purchasing Organization provides the highest standard of excellence in public cooperative contracting. By leveraging the leadership and expertise of all states with the purchasing power of their public entities, NASPO ValuePoint delivers best value, reliable, competitively sourced contracts that offer public entities outstanding pricing.  Since 1993 WSCA-NASPO has been the cooperative purchasing arm of NASPO (the National Association of State Procurement Officials) encouraging, fostering and guiding the nation’s most significant public contract cooperative.’

All authorized governmental entities in any state are welcome to use WSCA-NASPO cooperative contracts with the approval of that state’s State Chief Procurement Official. Cooperative purchasing benefits states as well as cities, counties, public schools, institutions of higher education and other eligible entities.’ [Read More Here]

What sets NASPO ValuePoint apart from other purchasing cooperatives?
The NASPO ValuePoint purchasing cooperative program is led by State Procurement Officers from member States elected by their peers. In contrast to many other purchasing cooperatives, NASPO ValuePoint is considered a “pure” cooperative. A multi-state team of procurement and subject matter experts cooperate in the creation of the solicitation, which is conducted by a lead state, in full compliance with that state’s laws and procedures, including public notice requirements. NASPO ValuePoint Purchasing Cooperative Organization awards no contracts, but rather assists the states in their collaboration on solicitations and the resulting contracts. NASPO ValuePoint contracts are among the most successful and highest volume contracts in the US with administrative fees significantly lower than other cooperatives. With the purchasing leverage of all 50 states, NASPO ValuePoint contracts consistently offer better contracts at lower costs. NASPO ValuePoint contracts are benchmarked and audited by third party professionals to ensure best-in-class pricing as well as superior terms and conditions. Aside from great prices and reduced administrative costs, you can rest assured that all NASPO ValuePoint contracts meet the highest standards of transparency and competition inherent in state procurement laws. [Read More Here]

Where can I find more information about the NASPO ValuePoint Computer Equipment Contract?
This contract provides PC’s and related commodities (including printers, small servers, LAN/WAN storage devices and monitors) to participating states, local units of government and other authorized entities. It allows for a very limited professional services directly related to the purchase of PC’s.[Visit naspovaluepoint.com]

Read about CTL’s NASPO ValuePoint Computer Equipment Contract #MNWNC-106 on the NASPO ValuePoint Site [Learn More]

 

Documents

Solicitation and Response
The original WSCA-NASPO 2014-2019 Computer Contract RFP Solicitation and CTL’s response is available [Here]

CTL NASPO ValuePoint Compute Equipment Master Agreement
The CTL NASPO ValuePoint Computer Equipment Master Agreement is available on CTL’s site [Here]

The CTL NASPO ValuePoint Computer Equipment Contract Information is available on the NASPO ValuePoint site [Here]

State Participating Addendums, Amendments and Other Documents

State Participating Addendums, Amendments and other documents related to the CTL NASPO ValuePoint Computer Equipment Master Agreement are available [Here]

Product and Service Schedule

The Product and Service Schedule (PSS) for the CTL NASPO ValuePoint Computer Equipment Master Agreement is available [Here]

Baseline Price List

The Baseline Price List for the CTL NASPO ValuePoint Computer Equipment Master Agreement is available [Here]

Third Party Products

Third Party Products List

A list of the Third Party Products that are included in CTL’s Product and Service Schedule is available [Here]

Product Information

Premium Savings Packages

CTL participates in the NASPO ValuePoint Computer Equipment Premium Savings Package Program. To view CTL’s current Premium Savings Packages, select ‘Premium Savings Packages’ from the ‘Shop’ menu.

Accessible Products

CTL is committed to the design and manufacture of products and solutions that are compliant with the requirements of Section 508 of the Rehabilitation Act of 1973. Section 508 requires that “Electronic and Information Technology” (EIT) products, procured or used by government agencies, allow access to Federal employees and members of the public with disabilities that is comparable to the access available to non-disabled individuals.

Voluntary Product Accessibility Template® (VPAT®)
The Voluntary Product Accessibility Template, or VPAT, is a tool used to document a product’s conformance with the accessibility standards under Section 508 of the Rehabilitation Act.

The purpose of the VPAT is to assist Federal contracting officials and other buyers in making preliminary assessments regarding the availability of commercial “Electronic and Information Technology” products and services with features that support accessibility.

More information about CTL Product Accessibility is available [Here]

Conflict Minerals

Section 13(p) of the Securities and Exchange Act of 1934 requires reporting regarding disclosure of registrant’s supply chain information regarding conflict minerals as follows: ‘Every registrant that files reports with the Commission under Sections 13(a) (15 U.S.C. 78m(a)) or 15(d) (15 U.S.C. 78o(d)) of the Exchange Act, having conflict minerals that are necessary to the functionality or production of a product manufactured or contracted by that registrant to be manufactured, shall file a report on Form SD within the period specified in that Form disclosing the information required by the applicable items of Form SD as specified in that Form (17 CFR 249b.400).’

Source: Cornell University Law School

While CTL is not a publicly traded company and is not required to file reports with the Commission under Sections 13(a) (15 U.S.C. 78m(a)) or 15(d) (15 U.S.C. 78o(d)) of the Exchange Act and is not required to file a report on Form SD, CTL is fully committed to striving to produce environmentally and socially responsible products.

CTL’s policies and procedures prohibit purchasing from any known conflict sources. Furthermore, CTL’s supplier code of conduct prohibits suppliers from purchasing from any known conflict sources.

Environmental Information

CTL is committed to producing environmentally responsible products. We believe that this is not only the right thing to do, but that it gives us a competitive advantage in the marketplace.

CTL’s Corporate Environmental Policy compels us consider End of life management during the product design stages. CTL products are designed with recyclability in mind, following EPEAT guidelines to be easily disassembled with commonly available tools and to have material type markings on all large plastic parts to enable easier sorting into plastic resin streams. Furthermore,

CTL follows the WEEE Directive on the recycle or reuse of old equipment by offering customers take back and e-waste recycling processes to allow them to properly dispose of surplus and End-of-Life products. CTL ensures that all recycling and/or disposal is conducted in accordance all EPA guidelines, and U.S. environmental laws at all levels of government by utilizing R2 Certified Recyclers. As an added value, CTL is offering this end-of life take back service for products sold under this Master Agreement at no cost to participating entities.

CTL works with parts suppliers to reduce and eliminate the use of hazardous materials such as Cadmium, Mercury, Lead, Hexavalent Chromium, Polybrominated Biphenyls (PBB), and Polybrominated Diphenyl Ethers (PBDE) to thresholds meeting and exceeding the European RoHS Directive standards. In order to demonstrate compliance, CTL requires both a declaration of compliance and either empirical or analytical test data demonstrating compliance prior to purchasing from these suppliers.

EPEAT: As one of the first companies to register products with EPEAT, CTL has a strong history of producing products that conform to stringent EPEAT environmental criteria. [See EPEAT Registered Manufacturers]

EnergyStar: CTL is deeply committed to providing products that meet and exceed Energy Star specifications and that hold EnergyStar certification. CTL has been and EnergyStar partner for both Displays and Computers since 2003. As the Energy Star program and requirements have evolved over time, CTL has worked hard to ensure that our products have evolved to continue to meet and exceed Energy Star standards. We look forward to continuing to produce Energy Star compliant products well into the future. [See EnergyStar Product List]

Equipment Recycling and Packaging Take Back: Public sector customers purchasing through the WSCA-NASPO PC Contract can return equipment and/or packaging to CTL’s Beaverton, Oregon facility where CTL will provide recycling at no additional charge. More information is available [Here]

Product Pricing
The standard WSCA/NASPO pricing on this website does not reflect volume and/or quantity discounts that may be available for purchases of multiple units. Please contact your CTL WSCA/NASPO Account Representative to learn about discounts for volume and/or quantity purchases.

Service and Support

Service Options

The Service Options that are available to every entity operating under a Participating Addendum is listed on the information page for each participating addendum. The directory for all WSCA-NASPO Participating Addendums can be found [Here].

Service Agreement

The Service Agreements that are available to every entity operating under a Participating Addendum is listed on the information page for each participating addendum. The directory for all WSCA-NASPO Participating Addendums can be found [Here].

Returns/RMA
To contact our Returns department, you can call 800.642.3087 x 219 or you can submit and RMA request online. For online RMAs, visit our Support Center at http://support.ctl.net and select ‘Submit a Ticket’, then select ‘Returns / RMA’. You will be issued an RMA number and instructions for returns when approved by our Returns department. Please note that we cannot accept items sent to CTL without a valid RMA number and that RMA numbers are valid for 10 days after we issue them.

Support Knowledgebase
CTL maintains an online knowledgebase on our online helpdesk site. [Click Here To Proceed To Knolwedgebase]

Driver Downloads
CTL maintains drivers for download on our online helpdesk site. [Click Here To Download Drivers]

Contact Information

Order Placement

Kari Heaberlin
WSCA Sales Administrator
kheaberlin@ctl.net
800.642.3087 x 200

Service Concerns (Warranty and Maintenance)

Jeremy Burnett
Director of IT
jburnett@ctl.net
800.642.3087 x 217

Problem Reporting

Mike Mahanay
CMO
mmahanay@ctl.net
800.642.3087 x 205

Billing Concerns

Cari Blank
Accounting Manager
cblank@ctl.net
800.642.3087 x 215

Sales Representatives For Participating Entities

The contact information for each CTL Sales Representative for every entity under a Participating Addendum is listed on the information page for each participating addendum. The directory for all WSCA-NASPO Participating Addendums can be found [Here].

Participating Entities may also contact us at: wsca-naspo@ctl.net or at 800.642.3087 x 200 to have their assigned CTL Sales Representative contact them directly.

CTL Contract Manager for Contract Oversight and Issue Escalation / Primary Account Representative

Mike Mahanay
Vice President & CMO
mmahanay@ctl.net
800.642.3087 x 205

Using This Website

Availability
This site is designed to be available Twenty-four (24) hours per day, seven (7) days per week availability, except for regularly scheduled maintenance.

Purchase Order Tracking
To track Purchase Orders that you have placed, log into ‘My Account’

Accessibility
This site adheres to Accessibility Viewing Standards for Websites. This site is designed to be compliant with Web Content Accessibility Guidelines (WCAG) 2.0 level AA. An abstract of these guidelines follows:

“Web Content Accessibility Guidelines (WCAG) 2.0 covers a wide range of recommendations for making Web content more accessible. Following these guidelines will make content accessible to a wider range of people with disabilities, including blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity and combinations of these. Following these guidelines will also often make your Web content more usable to users in general.

WCAG 2.0 success criteria are written as testable statements that are not technology-specific. Guidance about satisfying the success criteria in specific technologies, as well as general information about interpreting the success criteria, is provided in separate documents. See Web Content Accessibility Guidelines (WCAG) Overview for an introduction and links to WCAG technical and educational material.

WCAG 2.0 succeeds Web Content Accessibility Guidelines 1.0 [WCAG10], which was published as a W3C Recommendation May 1999. Although it is possible to conform either to WCAG 1.0 or to WCAG 2.0 (or both), the W3C recommends that new and updated content use WCAG 2.0. The W3C also recommends that Web accessibility policies reference WCAG 2.0.”

Source: http://www.w3.org/TR/WCAG20/

Online Ordering

This website allows Participating Entities operating under a Participating Addendum to place online orders. To shop for products which you are authorized to purchase under the Participating Addendum that you are operating under, please start by selecting your Participating Addendum [Here]. Information pages for each Participating Addendum will link to products which are authorized under that Participating Addendum.

Online Quotes

This website includes product specifications, pricing, and configuration aids that can be used to obtain an on-line quote. To receive an online quote, first shop for products following the instructions for ‘Online Ordering’ above. Add products to your cart and click the ‘Download Quote’ button.

Related Websites

NASPO ValuePoint Computer Equipment Contract

NASPO ValuePoint Contract Website

NASPO ValuePoint eMarketCenter

In addition to the CTL NASPO ValuePoint website, public sector customers in participating States who wish to purchase products online through the NASPO ValuePoint contract can visit the NASPO ValuePoint eMarketCenter: http://emarketcenter.org

The NASPO ValuePoint eMarket Center provides all NASPO members and their eligible entities with a user friendly, e-commerce solution for accessing and purchasing from the NASPO ValuePoint cooperative contracts. The eMarket Center significantly streamlines the overall buying experience, drives greater contract usage, improved compliance, provides valuable spending metrics, and improves reporting transparency.